Due to a current promotion, we're experiencing an unusually high volume of orders, so shipping preparation may take longer than usual.
Our whole team is doing everything possible to get your order to you as quickly as we can. We truly appreciate your understanding and patience.
Shipping & Delivery
Why does my order status still say “Information Received”?
We're currently experiencing an unusually high volume of orders, so processing is taking longer than usual.
Your order has already been received and is being prepared for shipment, though it may take some time before it's handed off to the carrier.
Tracking information updates automatically once the carrier scans your package.
Which regions do you ship to?
We provide free, secure shipping across Japan.
How long does order processing take?
Orders are typically processed within 3-5 business days.
When will my order arrive?
Delivery usually takes about 5-8 business days.
Will I receive tracking information?
Yes. Tracking information is sent automatically as soon as your order ships.
About the Warranty
Please tell me about your return policy.
We accept returns within 30 days, provided the item is unused and in its original packaging.
How long does a refund take?
Once we receive your returned item, refunds are typically processed within 5-10 business days.
Do I have to pay for return shipping myself?
Except in cases of defective or mis-shipped items, return shipping costs are the customer's responsibility.